Draft Manipulation Vulnerability in ((OTRS)) Community Edition 6.0.x and 7.0.x

CVE-2020-1767 · MEDIUM Severity

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Learn more about our Web Application Penetration Testing UK.